Support

Answers to the most common questions, and how to reach us.

Setting up the Apple Watch app

1. Open the Watch app on your iPhone.
2. Scroll to Available Apps and tap Install next to VO2Pro.
3. Start a workout — the first time, raise your wrist and allow Health access on the watch so live heart rate can stream to your iPhone.

No heart rate during workouts?

• Raise your wrist during a workout and grant the Health permission prompt on the watch if one is showing.
• Check Watch Settings → Privacy & Security → Health and make sure VO2Pro has Heart Rate access.
• Make sure the watch is snug on your wrist — the sensor needs skin contact.
• Without an Apple Watch, VO2Pro runs as a pure interval timer; heart rate requires the watch app.

Subscriptions (VO2Pro Max)

• Restore a purchase: Profile → Subscription → Restore Purchases (make sure you're signed in with the same Apple Account).
• Manage or cancel: Profile → Subscription → Manage Subscription, or iPhone Settings → your name → Subscriptions. Cancelling keeps access until the end of the paid period.
• Refunds are handled by Apple at reportaproblem.apple.com.

Your data

• Workout history and your profile live on your iPhone — deleting the app deletes them.
• Workouts recorded by the watch are saved to Apple Health; you can review or delete them in the Health app.
• Details are in our Privacy Policy.

Found a bug?

Tell us at thetappinggame@gmail.com — a quick description of what you did, what you expected, and what happened is perfect.